Ooh La La Policies
We will charge an additional fee for failure to disclose matting, fleas, ticks, aggressive and or difficult behavior and other grooming concerns due to extra time required to service/handle these issues. This fee ranges from $10-$50 on top of normal grooming costs.
AGGRESSIVE PETS AND BEHAVIORAL ISSUES: Pets that are extremely aggressive will NOT be groomed. If you are AWARE that your pet may have a temperament issue and FAIL to notify us you can and will be liable for ALL medical fees and Out of Work compensation if our groomer is injured. If your pet has behavioral issues that will affect the appointment please let us know, both for our safety and your pets. If we arrive at your home and your pet cannot be groomed or finished a $50 fee will apply. We reserve the right to refuse service.
MATTED PETS: Pets who are severely matted can not be brushed out. It's not only extremely painful to your pet but it will potentially cause brush burns. Please be aware that pets with severe matting are in a health crisis. Matting promotes heat exhaustion, sores, bacterial infections and pain. Pets that have severe matting WILL be shaved for their health. Once mats are removed pets may have sores, hematomas and scabs. This liability falls on the parents and we may advise you to seek medical attention. If your pet is matted an additional fee will be required $10-$30 depending on the severity of matting and the extra time required.
SAFETY: Blades and scissors are used around pets to achieve their grooming. Although we strive for safety, pets are a moving, dancing, licking, and affectionate client. Because of this, we will not be held liable for any cuts or nicks from clippers or scissors. We hope that you know we would NEVER intentionally harm your pet, but accidents can occasionally happen. We strive to ONLY use the best products. Just like humans, pets can have unique allergies and reactions to products, should this happen you will see this within an hour of grooming and need to contact us immediately. We will not be held responsible for ear infection as we put cotton balls in ears while bathing to prevent water from going into the ear canal. Sometimes pets like to rub and roll after grooming. Please make sure your pet is not pawing or rubbing their face or eyes as it may inadvertently cause an eye injury. In the extremely uncommon event that something should happen while we are grooming your pet, we will inform you immediately and advise on the next steps.
SENIOR PETS: Older pets are at greater risk of experiencing complication due to stress. Elderly pets will be groomed for safety and comfort ONLY. We will not compromise your pet’s health and comfort to achieve “the perfect groom”. If we feel that your pet is under too much stress we will stop the grooming session immediately and the charges will be adjusted accordingly.
PARKING: If you live in wine country or other rural areas please let me know before hand. I need to be able to access your home easily. If you have dirt or gravel roads, a steep driveway or very narrow roads, we may not be able to groom your pet.
CANCELLATION POLICY: Please be aware once you book an appointment that time is scheduled exclusively for your pet. This often means we turn away other potential appointments. If you are unable to keep your appointment you must call or text at least 48 hours in advance of your scheduled time. If an appointment is canceled or is changed in a way that would affect the appointment timing (schedule to have two dogs groomed and decide to only have one groomed, etc.) without 48 hours’ notice you will be subject to a $25 fee per pet.
NO SHOW APPOINTMENTS: We have a 1 hour arrival window of 30 minutes before your qouted appointment and 30 minutes after, when you recieve a text confirmation it will reflect that time range. Please be prepared to hand over your pet during that time. We will wait 15 minutes after our arrival before we have to move on to the next scheduled appointment. If we show up for a scheduled appointment and no one is home to release the pet to us you will be charged the full groom amount per pet. Please remember that we are an appointment based business.
ACCEPTED PAYMENTS: We take Cash, Visa, Discover, Mastercard and American Express though our booking system. We do not accept payments though other third party applications. If paying by cash please have exact amount as we do not carry change. *Currently only taking credit card payments via online invoice until further notice.
PAYMENT AGREEMENT
Client hereby agrees to pay the amounts billed by Ooh La La Dog Spaw for services rendered until account balance is paid in full. Client understands that failure to make full payment within 28 days of services rendered may result in further collection action. Your bill must be paid in full before any future appointments are scheduled.
By singing below, client agrees to all of the terms and conditions described in this contract.
AGGRESSIVE PETS AND BEHAVIORAL ISSUES: Pets that are extremely aggressive will NOT be groomed. If you are AWARE that your pet may have a temperament issue and FAIL to notify us you can and will be liable for ALL medical fees and Out of Work compensation if our groomer is injured. If your pet has behavioral issues that will affect the appointment please let us know, both for our safety and your pets. If we arrive at your home and your pet cannot be groomed or finished a $50 fee will apply. We reserve the right to refuse service.
MATTED PETS: Pets who are severely matted can not be brushed out. It's not only extremely painful to your pet but it will potentially cause brush burns. Please be aware that pets with severe matting are in a health crisis. Matting promotes heat exhaustion, sores, bacterial infections and pain. Pets that have severe matting WILL be shaved for their health. Once mats are removed pets may have sores, hematomas and scabs. This liability falls on the parents and we may advise you to seek medical attention. If your pet is matted an additional fee will be required $10-$30 depending on the severity of matting and the extra time required.
SAFETY: Blades and scissors are used around pets to achieve their grooming. Although we strive for safety, pets are a moving, dancing, licking, and affectionate client. Because of this, we will not be held liable for any cuts or nicks from clippers or scissors. We hope that you know we would NEVER intentionally harm your pet, but accidents can occasionally happen. We strive to ONLY use the best products. Just like humans, pets can have unique allergies and reactions to products, should this happen you will see this within an hour of grooming and need to contact us immediately. We will not be held responsible for ear infection as we put cotton balls in ears while bathing to prevent water from going into the ear canal. Sometimes pets like to rub and roll after grooming. Please make sure your pet is not pawing or rubbing their face or eyes as it may inadvertently cause an eye injury. In the extremely uncommon event that something should happen while we are grooming your pet, we will inform you immediately and advise on the next steps.
SENIOR PETS: Older pets are at greater risk of experiencing complication due to stress. Elderly pets will be groomed for safety and comfort ONLY. We will not compromise your pet’s health and comfort to achieve “the perfect groom”. If we feel that your pet is under too much stress we will stop the grooming session immediately and the charges will be adjusted accordingly.
PARKING: If you live in wine country or other rural areas please let me know before hand. I need to be able to access your home easily. If you have dirt or gravel roads, a steep driveway or very narrow roads, we may not be able to groom your pet.
CANCELLATION POLICY: Please be aware once you book an appointment that time is scheduled exclusively for your pet. This often means we turn away other potential appointments. If you are unable to keep your appointment you must call or text at least 48 hours in advance of your scheduled time. If an appointment is canceled or is changed in a way that would affect the appointment timing (schedule to have two dogs groomed and decide to only have one groomed, etc.) without 48 hours’ notice you will be subject to a $25 fee per pet.
NO SHOW APPOINTMENTS: We have a 1 hour arrival window of 30 minutes before your qouted appointment and 30 minutes after, when you recieve a text confirmation it will reflect that time range. Please be prepared to hand over your pet during that time. We will wait 15 minutes after our arrival before we have to move on to the next scheduled appointment. If we show up for a scheduled appointment and no one is home to release the pet to us you will be charged the full groom amount per pet. Please remember that we are an appointment based business.
ACCEPTED PAYMENTS: We take Cash, Visa, Discover, Mastercard and American Express though our booking system. We do not accept payments though other third party applications. If paying by cash please have exact amount as we do not carry change. *Currently only taking credit card payments via online invoice until further notice.
PAYMENT AGREEMENT
Client hereby agrees to pay the amounts billed by Ooh La La Dog Spaw for services rendered until account balance is paid in full. Client understands that failure to make full payment within 28 days of services rendered may result in further collection action. Your bill must be paid in full before any future appointments are scheduled.
By singing below, client agrees to all of the terms and conditions described in this contract.
